Terms and Conditions

TERMS & CONDITIONS

The Terms and Conditions set out the terms of the contract between the Storage Contractor (“the Contractor”) and explain your rights and obligations and responsibilities and those of the Contractor

Interpretation

1.1 Any reference in these conditions to “we” or “us” is a reference to the Contractor.

1.2 Any reference to “Insurance Option” is to the Insurance Option.

1.3 “Goods” means the goods being removed and/or stored.

Quotations

2.1 Quotations include Value Added Tax but do not include any other customs duties levies or fees payable to government or other statutory bodies and all such duties or fees (if any) will be payable by you in addition to the quoted price.

2.2 Although we quote a fixed price we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation:-

2.2.1 If due to any circumstances outside our control the work is not carried out or completed within 28 days of the quotation date.

2.2.2 If our costs increase as a result of currency fluctuations or changes in taxation or freight charges beyond our control.

2.2.3 If we have to collect or deliver goods above the first upper floor or below the first floor.

2.2.4 If we supply additional services not quoted for.

2.2.5 If there are delays outside our reasonable control in which event we will make an additional charge for waiting time calculated in accordance with our standard rates applicable at the time.

2.2.6 If access to the collection or delivery point is inadequate or the approach is unsuitable for our vehicles, if the distance from the vehicle to the access point of the delivery address is in excess of 10 meters from the rear of the vehicle, internally if the property is non standard preventing delivery of goods

2.2.7 If any parking or other fees or charges that we have to incur and pay in order to carry out the services you require. In all these circumstances you will be responsible for  the extra charges.

2.3 A quotation is not a guarantee that we have agreed to move your goods and does not constitute a contract

We must have your signed acceptance of our quotation and the terms and conditions with the full payment.

Work excluded from our quotations unless stated

3.1 Move or store any items under Clause 4.

3.2 Packing boxes and bags unless quoted for and paid

Excluded Property

The following items are specially excluded from this contract and will not be stored: –

4.1 Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins, or goods or collections of a similar kind.

4.2 Potentially dangerous, damaging or explosive items.

4.3 Goods likely to encourage vermin or other pests or to cause infection.

4.4 Refrigerated or frozen food or drink.

4.5 Any animals and their cages or tanks including pets, birds or fish.

4.6 Cars, boats and caravans.

4.7 Furs, perfumery, wines, spirits, tobacco, cigars, cigarettes, foodstuffs, perishable goods or any kind of explosives and flammable or hazardous liquids.

4.8 Any type of plants, soil or trees

4.9 Breakage of owner packed property

If you submit such goods without our knowledge and prior to written agreement we will not be liable for any loss or damage injury or  death unless they can be proved to be caused by our negligence  our employees or agents and you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties. In addition we shall be entitled to dispose of (with notice) any such goods which are listed under paragraphs 4.1, 4.2, 4.3, 4.4, 4.5, 4.6 4.7, 4.8 & 4.9

Customer’s responsibility

It is your sole responsibility to: –

5.1 Declare to us the proper value of the goods if they individually exceed £250.00.

5.2 Upon exit, be present yourself or appoint a representative at the store unit to ensure that nothing is removed or left in error.

Ownership of the goods

By entering into this contract you confirm to us that: –

6.1 The Goods are your own property: or

6.2 You have the authority of the owner of the property to make this contract in respect of the goods.

6.3 You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.

Postponements/Cancellations

7.1 If you postpone or cancel this contract we may charge according to how much notice you provide prior to the agreed storage start date.

Payment of Removal Charges

Unless you have our written agreement to the contrary, you must pay our charges so we have cleared funds in advance of the storage start date. Interest at 5% per month calculated on a daily basis, is charged on all overdue accounts. Business Accounts must be paid 30 days from invoices

Failure to comply with our payment terms will also mean that the Goods are not insured.

Regular Liability

10.1 If you provide us with a declaration of the value of your goods and you agree to pay an additional charge, the amount of our liability to you will be as follows:

10.1.1 In the event of loss or damage caused by our negligence or breach of contract, our liability to you will be assessed as a sum equivalent to the cost of their repair or replacement taking into account the age and condition of the goods immediately prior to their loss or damage but subject to a maximum liability of £10,000 (this can be increased and we can agree a higher amount with you) Subject to your requests and a limit of £10,000 to a policy excess of £250.00.

10.1.2 Where the lost or damaged item is part of a pair or set, our liability to you will be our assessed cost of replacement of that item in isolation and not the cost of that item as part of a pair or set.

Time limits for claims

We will not be liable for any loss or damage to any goods unless any claim for loss or damage is notified to us in writing WITHIN SEVEN DAYS (this is a requirement of insurers) of either their collection by you or delivery by us to their destination, unless you request a reasonable extension which we agree in writing.

Our rights to withhold or dispose of goods.

We have a legal right to withhold or (subject to complying with the notice procedure in condition 17.6) ultimately dispose of some or all of the goods until you have paid all our charges and other payments due under this contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred as a result of our withholding your goods and these terms and conditions will continue to apply.

Disputes

15.1 If there is a dispute rising from this agreement which can not be resolved you can contact the BAR or Which Trusted Trader and we will abide by their decision.

Storage services

The following terms in addition to all other terms set out in this document will apply to all contracts or the storage of goods.

17.1 You are obliged to provide a forwarding address and notify us in writing if it changes. All correspondence and notices will be deemed to have been received by you seven days after posting it to the last forwarding address recorded by us.

17.2 The manner in which goods are transported and whether we use conventional or containerised storage shall be within our sole discretion unless otherwise confirmed in writing.

17.3 Where we provide an inventory of goods stored on your behalf it will be accepted as accurate unless you provide us with written notice of any errors or omissions within 14 days of our posting the inventory to you.

17.4 All charges for storage services are payable in advance. All our charges including removal charges must be paid in full in cleared funds before any goods are released from storage and we shall be entitled to exercise a lien over those goods until we have received payment of all charges due from you to us. A late payment charge of £10.00 will be charged if invoices are not paid within 14 days.

17.5 We review our storage charges periodically. You will be given 28 days’ notice in writing of any increases following which our revised rates as notified will apply. We will always act reasonably in reviewing our storage charges.

17.6 On giving 28 days’ notice we are entitled to require you to remove your goods from our custody and pay all outstanding charges. Any such notice will tell you that we will dispose of your goods three months thereafter if you fail to pay all outstanding sums due to us and, in that event, we will do so without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest.

17.7 If your payments are up to date we will not end this contract except by giving you three calendar months’ notice in writing. If you wish to terminate your storage contract you should give at least 14 days’ notice. Whilst we will use reasonable endeavors to arrange the release of your goods on the dates you require, specific dates cannot be guaranteed.

17.8 If you choose someone else to collect your goods from our storage facilities we are entitled to make a charge for handing them over. Our responsibility for such goods will cease upon their being handed over to your chosen representative.

Furniture dismantling /reassembling and carpets

18.1 Dismantling and reassembling of wardrobes, beds etc and removal of carpets will be charged for if not previously quoted for in writing. Chip board furniture often will not reassemble as well as its first assembly, we will not be liable for final construction if the goods are already weekend.

Electrical Equipment

19.1 Disconnection and reconnection of cookers, washing machines, dish-washer and other electrical items is the client’s responsibility. Fridges and freezers are to be emptied and dried out to avoid defrosting in transit and mould damage whilst in storage. You are responsible for fitting transit bars and standing fridges and freezers for 24 hour before switching on.

Whole agreement

These terms and Conditions together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these terms such variation should be confirmed in writing. Any variation however agreed shall never invalidate the remainder of these Terms and Conditions.

Exclusions

Disassembly and reassembly of flat packed furniture

Disconnect/reconnect electrical/ gas appliances

Jurisdiction

This contract is subject to the laws of England and Wales if our principal place of business is situated in England or Wales, or to the laws of Scotland if our principal place of business is situated in Scotland.